Optometry FAQs

  • Not sure about visiting the eye doctor or getting new glasses? Here are answers to some of our most frequently asked questions. 

    Be sure to mention if you experience headaches, eye fatigue, double vision, tunnel vision, dry eyes, sensitivity to light or other problems.

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    What if I’m not happy with my eyewear purchase?

    The TEI For Your Eyes Guarantee

    Your satisfaction with your prescription eyewear is our top priority. So much so that we only believe in styling you in well-made eyewear that is designed to look great, get you compliments, has the newest lens technology for the best possible vision, and give you peace of mind about the quality of your purchase.

    Because your satisfaction means a lot to us, we have created a generous 30-day satisfaction window. Here’s how it works:

    You pick up your glasses, and something just isn’t right: you wish you had gotten the lenses that turn dark when you go outside; you wish you had gotten that extra blue light filter to keep your eyes protected at the computer, or maybe you were feeling daring on the day you picked out your glasses, but now you regret that wild style….

    It’s all going to be okay because we will fix it for you! Because patient satisfaction is our #1 priority, we will offer you ONE remake to fix whatever the issue is! You just have to let us know within the first 30 days of picking up your new glasses.

    Sometimes we get asked about refunds. We are dedicated to investing in a large selection of unique frames so you can find your perfect pair and, due to the highly individualized nature of prescription eyewear, we are not able to offer refunds. But we are dedicated to making your decision one that you are happy with so be sure to let us know within those first 30 days if you would like to make a change.

    Vision Questions

    Q: How often do I need an eye exam and contact lens evaluation?

    A: Every year, because your eyes can change every six months, and your prescription expires every year.

    Q: Why do I need a contact lens evaluation if my prescription hasn't changed?

    A: Your eyes are a lot like your skin, and the surface can change. Therefore we have to check them each year to make sure your eyes are still healthy enough for continued contact lens wear. It’s also the law in North Carolina.

    Q: Is my glasses prescription the same as my contact prescription?

    A: No, the two prescriptions are typically different. Contacts sit on the surface of the eye, and the glasses rest further away from the eye. The distance from the eye of the two devices impacts the strength of the prescription.

    Q: When using a multifocal contact lens, do I have to tilt my head or shift my eyes down, as I do with my progressive eyeglasses?

    A: No. All conventional multifocal lenses are known as simultaneous lenses. They let you see distance, and near simultaneously everywhere you look. You can see up close, above your head, directly in front of you, and when you look down to read. You can also see far away in every direction all at the same time.

    Some custom specialty lenses are called translating multifocals. In that case, there is a need to direct your eyes to achieve specific distance correction.

    Q: Can I leave my glasses in the car?

    A: No, we recommend that you do not leave your glasses in the car because the extreme temperatures can mess up the coatings on the lenses. The summer heat can damage the surfaces and treatments in your lenses and leave them with small web-like or hair-like cracks, called crazing.

    Q: What is the best way to clean my glasses?

    A: Please use an approved optical lens cleaner, which is available at most eyecare practices. You can also use individual lens cleaning wipes, microfiber cleaning cloths, or mild dish detergent and water. To clean your glasses, run your glasses under lukewarm water. Then put a small drop of dish soap on your fingertips. Rinse with warm water. Finally, gently dry with a clean microfiber cloth. DO NOT USE: Windex or any other window cleaners, acetone, rubbing alcohol, paper towels, or your clothing.

    Q: Why should I get polarized lenses?

    A. Polarized lenses reduce the sun’s glare that reflects off of horizontal surfaces such as the roadway, car windshields, the water, etc.

    Q: So then can I get polarized in my clear everyday wear glasses?

    A. No, the reflected light waves can only be blocked out by the dark polarized filter.

    Q: How long will it be before my glasses arrive?

    A: It takes approximately two weeks for the completed pair of glasses to be ready for pick up. Yours may take more or less time, depending on your frame, lenses, and prescription.

    Q: What type of contact solution should I use?

    A: We recommend you to use Bausch and Lomb Bioture contact solution for soft contact lenses. We will make specific recommendations for other brands or types of solution if your condition requires a different brand.

    Q: Does a warranty come with my glasses?

    A: Yes! You have a one-year scratch warranty that covers your lenses! You also have a one year manufacturer’s warranty on your frame. This means that if your frame breaks due to a defect in craftsmanship, the manufacturer will replace the frame. The only fee to you is the shipping charge for each type of warranty replacement.

    Billing Questions

    Q: Why am I receiving two different billing statements?

    A: It is our desire to have the most comprehensive software to process our patients’ information. To do this we are using two different systems, one for medical and one for optical. While it enables us to process the details of your visit in the best way, it does require separate billing. If you ever have any questions concerning the specifics of a statement you receive don’t hesitate to reach out to our billing manager.

    Q: What if I order my year supply of contacts and the brand or prescription ends up not working for me? What are my options?

    : Our contact lens guarantee protects you when you purchase your year supply with us! It protects you for the full year (from date of your finalized contact lens Rx) with any contact lens issues that you may have. Rechecks will be available to you as well as switching out any unopened boxes for a better brand or prescription that works best for you!

    Q: What am I responsible for paying with my insurance?

    A: It depends on your plan. Call us with your insurance information. Our trained customer service representatives can research your benefit plans and review the coverage options with you.

    Medical Questions

    Q: Why do my eyes tear up so much?

    A: Watery eyes could be a sign of dry eye! We recommend you to come in for an appointment for a consultation for possible dry eye treatment options.

    Q: When does my child need his/her first eye exam?<

    A: Before they enter Kindergarten unless your child exhibits signs of visual impairment.

    Q: What is Myopia?

    A: Myopia is nearsightedness, a vision condition in which people can see close objects clearly, but objects farther away appear blurred. As a result, the light entering the eye isn’t focused correctly, and distant objects look blurred.

    About the Eye Tests

    Many of the eye tests we perform seem odd to people, especially during your first few visits with an optometrist, so we’ve also included an explanation about the regular eye tests we administer.

    Visual Acuity Test

    To measure how clearly you see at a distance, you will be asked to identify letters of various sizes, typically positioned 20 feet away.

    Refractive Assessment

    This test helps our doctors determine the right prescription for your glasses or contact lenses. You look into a mask-like device called a phoropter, which holds lenses of various strengths. As you focus on an eye chart, your doctor will flip two lenses into your view and ask if the letters are more or less clear. This allows your doctor to pinpoint the power that gives you the best possible vision.

    Pupil size and Reactivity Test

    Your doctor will shine a light into each pupil to see whether both pupils are the same size and contract normally. Pupil problems can be a warning sign of high blood pressure, multiple sclerosis, glaucoma or neurological issues.

    Eye Movement Exam

    As your eyes move up and down, the doctor checks whether your eyes are properly aligned. This test screens for a disorder in which eyes do not move together when focusing on an object.

    Visual Field Exam

    There are several ways to test your peripheral vision, but they all involve covering one eye and staring straight ahead with the other. You may watch a screen as dots of light flash and you will press a button each time you see a dot, enabling a computer to map your field of vision. The test detects blind spots due to glaucoma, a stroke or other ailments.

    Slit Lamp Exam

    A slit lamp is a microscope with a thin beam of light, used to examine the front of each eye under magnification, including your iris (colored portion), sclera (white area), eyelids, lens, and cornea. The test checks for cataracts, macular degeneration, diabetic complications, corneal scratches or infections and chronic dry eye.

    Corneal Staining Test

    This test looks at the smoothness of your cornea. Your doctor places a drop of orange dye on the surface of your eye and will then look at your eye with a microscope that emits blue light. This test can be given to someone who’s had an abrasion, an infection, dry eyes or blurred vision.

    Glaucoma Test

    This test, also known as tonometry, gauges the pressure inside your eyes, which goes up if you have glaucoma. The doctor uses special drops to numb your eyes. Then, using a little probe on the slit lamp, the doctor gently presses on each cornea to measure eye pressure. It doesn’t hurt, and the drops wear off in about 20 minutes. (This is the test that used to be the “air puff” test.)

    Anatomy Of An Eye

    To better understand vision problems, eye diseases, and eye exams, it can be helpful to get an anatomy refresher. Here’s a quick overview of the different parts of the eyes.


    The surface of your eye, helps to refract light on your retina.


    The dark circle at the center of your iris that allows light to enter the retina.


    Helps to refract light on your retina.


    The colored part of your eye that controls the size of the pupil and the amount of light that is focused on the retina.


    The white part of your eye.

    Optic Nerve

    Connects your retina to your brain.


    Light-sensitive tissue along the inner surface of your eye.

    The Eye Institute

    Good Looks is now The Eye Institute.

    Thank you for visiting GoodLooks. We’re now part of The Eye Institute family. You can still visit us in the same North Raleigh location or check out one of our other two offices in Raleigh or Knightdale. Learn more on the “Locations” page on our website.

    We look forward to seeing you again soon!