- Location: All
- Status: Full Time, Hourly
- Reports To: Office Manager
Position Overview
The Optical Sales Consultant (Optician) is responsible for assisting patients with the selection, fitting, and adjustment of eyewear based on optical prescriptions. This role ensures patients receive high-quality service, accurate prescription fulfillment, and proper eyewear adjustments. The Optical Sales Consultant (Optician) also verifies benefits, processes orders, and maintains compliance with industry standards.
Essential Duties & Responsibilities
- Provide exceptional customer service during all patient interactions, both in person and over the phone.
- Maintain a professional, friendly, and empathetic attitude in all interactions with patients and colleagues.
- Assist patients in selecting eyewear by ensuring proper fit through facial measurements and necessary adjustments.
- Accurately interpret prescriptions and explain lens options to patients.
- Educate patients on proper eyewear care and maintenance.
- Enter prescription and sales information into the system and manage related clerical tasks.
- Verify insurance benefits and apply them correctly to patient prescriptions.
- Dispense and adjust eyewear according to prescription specifications.
- Inspect eyewear for accuracy and compliance with ANSI Z80 standards.
- Address patient concerns and provide solutions to ensure satisfaction.
- Adhere to HIPAA regulations when handling patient information.
- Perform minor repairs, adjustments, and maintenance of eyewear as needed.
- Maintain inventory, merchandise displays, and ensure the optical floor is organized.
- Assist with exam work-up, check-in, and check-out as needed.
- Collaborate with lab personnel for prescription and product fulfillment.
- Recommend improvements to sales and service processes.
- Perform other duties as assigned by management.
Supervision
- Reports to: Office General Manager
- Feedback & Training:
- Ongoing in-the-moment feedback.
- Annual performance reviews and monthly sales goal assessments.
- Additional supervision available upon request.
Qualifications & Skills
Required
- High school diploma or GED.
- Strong customer service and communication skills.
- Basic computer proficiency, including entering prescriptions and processing orders.
- Typing speed of at least 25 words per minute.
- Ability to travel up to 50 miles as needed.
- Availability to work Saturdays and occasional overtime.
- Flexibility to work at any company location to ensure office coverage.
- Ability to work in a busy environment with multiple conversations and background noise.
- Ability to lift up to 25 lbs., bend, reach overhead, and sit or stand for extended periods.
- Ability to maintain confidentiality and comply with HIPAA regulations.
Preferred
- Previous experience as an Optical Dispenser (Optician).
- Contact lens fitting experience.
- American Board of Opticianry (ABO) certification.